Terms of Service

In short

• These terms cover cleverbooster.com, Form Builder Pro, CBmap, and CB Booking Rentals & Tickets.
• Our Shopify apps are installed and billed through Shopify. Prices are shown on the relevant Shopify App Store listing or in the app.
• You are responsible for configuration, collected content, customer consents, and third-party accounts or API keys.
• For CB Booking, you are responsible for booking policies, customer messages, staff-portal access, and any required consent for SMS or WhatsApp.
• You own your store data. We process personal data under our Privacy Policy and section 10 below.

1. Who we are and what these terms cover

Clever Booster, also styled CleverBooster, is based in District 12, Ho Chi Minh City, Vietnam. Contact us at admin@cleverbooster.com.

These terms govern cleverbooster.com, Form Builder Pro, CBmap Store Locator & Stockist, and CB Booking Rentals & Tickets. By using the website or an app, you agree to these terms. Custom development work is governed by the separate written agreement for that project.

2. Using our apps

You install our apps through Shopify and use them with your Shopify store. You are responsible for your Shopify account, staff access, and app settings.

You must use the apps lawfully, including having any required basis or consent to collect form data, receive leads, contact customers, send notices, send SMS or WhatsApp messages, use analytics, or connect integrations.

For Form Builder Pro, you choose fields, rules, messages, integrations, and whether submissions may create or update Shopify customers. For CBmap, you choose location content, map provider, imports, lead forms, analytics, and any Google Maps, Mapbox, Google Sheets, or other accounts you connect. For CB Booking, you choose booking types, prices, deposits, balances, cancellation and rescheduling rules, questions, staff-portal access, notices, reminders, SMS and WhatsApp settings, and connected calendar, video, analytics, email, or marketing accounts. If you use your own API keys or provider accounts, you are responsible for provider terms and costs.

3. Plans, billing and trials

Billing goes through Shopify. Plan prices, limits, billing periods, and available features are shown on the Shopify App Store listing or inside the app. Shopify handles subscription approval, charging, cancellation, and billing records.

Some paid plans include a free trial. The Shopify App Store listing and Shopify's approval screen show whether a plan has one and how long it lasts.

For CB Booking, usage-based charges such as pay-as-you-go SMS or WhatsApp credits are billed through Shopify at the prices shown in the app.

Plan changes and cancellations follow Shopify's app billing rules. Unless required by law or Shopify policy, fees already charged are not refundable.

4. Acceptable use

You must not use the website or apps to break the law, infringe rights, collect data you are not allowed to collect, send spam, upload malware, overload systems, bypass security, reverse engineer the apps except where the law allows it, submit false support requests, abuse trials, resell the apps as your own product, or harm Shopify, Clever Booster, providers, merchants, visitors, or customers.

5. Your data

You own your store data, form content, submissions, locations, leads, uploaded files, booking data, customer messages, staff data, and other content you add to the apps. You permit us to process it only as needed to provide, secure, support and maintain the website and apps.

Personal data is handled under our Privacy Policy. For customer and storefront visitor data processed through your Shopify store, you are the controller and we are your processor. Section 10 applies to that processing.

6. Third-party services

Our apps work with Shopify and may use or connect to services such as hosting, databases, email delivery, file storage, reCAPTCHA, cdnjs, map providers, Google Sheets, Google Drive, Google Calendar, Microsoft Outlook, Zoom, Twilio, TypeSafe, Google Analytics, Mailchimp, Klaviyo, Zendesk, Slack, HubSpot, Segment, Amplitude, Iterable, and custom SMTP providers.

Some services are core to the app. Others are used only when you configure them. Third-party services have their own terms and privacy policies. We are not responsible for their outages, prices, limits, or handling.

7. Availability, changes and support

We aim to keep the website and apps available, but they are provided as is. We do not guarantee uninterrupted service, error-free operation, a specific result, or every store fit.

We may change, add, remove, limit, or stop features for security, reliability, compliance, Shopify platform changes, provider changes, or product improvement. If a change materially affects paid use, we will try to give reasonable notice.

Support is available at admin@cleverbooster.com. Include your store domain, app, and issue.

8. Intellectual property

We and our licensors own the website, apps, software, designs, logos, documentation, and other materials we provide. You may use them only under these terms.

Your store content, submissions, locations, images, lead data, booking data, customer messages, and other content stays yours or your licensors'. You give us limited permission to host, process, display and transmit that content so we can provide the apps.

Shopify is a trademark of Shopify Inc. Clever Booster is independent and is not owned by, controlled by, or endorsed by Shopify Inc.

9. Limitation of liability

To the extent permitted by law, our total liability arising from the website or apps is limited to the fees you paid us through Shopify for the affected app in the 12 months before the claim.

We are not liable for indirect, incidental, special, consequential, or punitive losses, including lost revenue, lost data, business interruption, failed campaigns, missed leads, missed or failed bookings, failed imports, map costs, SMS or WhatsApp delivery problems, or third-party service problems.

10. Data Processing Addendum

This section applies where we process personal data of your customers or storefront visitors on your behalf.

1. Roles. You are the controller; we are the processor. We process personal data only on your documented instructions: these terms, enabled features, app configuration, Shopify privacy requests, and written support requests.
2. Data and purpose. For Form Builder Pro, this may include submissions, contact details, addresses, answers, files, IP address, browser id, Shopify customer data, and notification or integration data. For CBmap, this may include lead data, analytics, search data, clicked location data, visitor IP address, and browser user agent. For CB Booking, this may include names, emails, phone numbers, booking details, deposits and payment status, booking answers, notes, waitlist requests, customer message copies, device timezone, staff access records, SMS or WhatsApp delivery data, integration data, and optional AI suggestion data. We process this data solely to provide, secure, support, and maintain the apps.
3. Confidentiality. Persons authorised to process the data are bound by confidentiality.
4. Security. We apply the measures described in the Privacy Policy, including Shopify authentication, per-store scoping, HTTPS in transit, limited team access, signed URLs, private file storage, domain checks, scoped API queries, and provider authentication. For CB Booking, those measures also include TLS for the database connection, encrypted backups, encrypted calendar and video credentials, hashed passwords and login links, access logging, and an incident response process.
5. Sub-processors. You authorise the recipients and sub-processors in Privacy Policy section 6. Some are used for core app operation; others only if you enable the feature or integration. We will update that list before adding a new sub-processor for core functionality.
6. Assistance. We help you respond to data-subject requests through Shopify privacy tools and reasonable support requests. Customers should contact you first because you control the storefront relationship.
7. Incidents. For CB Booking, we notify affected merchants without undue delay and no later than 72 hours after confirming a personal data breach affecting their data.
8. Deletion. Uninstall, customer redaction, shop redaction, and merchant deletion requests are handled as described in Privacy Policy section 7. For CB Booking, customer-level erasure happens on Shopify's customers/redact request, and all of a store's data is deleted within 48 hours after Shopify's shop/redact notification following uninstall.
9. International transfers. We are based in Vietnam and use providers that may process data in other countries, only to provide the website and apps as described in the Privacy Policy.
10. Audit and information. We will provide reasonable compliance information, subject to confidentiality, security, and protection of other merchants' data.

11. Termination

You can stop using an app by uninstalling it from Shopify. Uninstalling may stop paid app charges under Shopify's billing rules, but you should check your Shopify admin to confirm the subscription status.

We may suspend or terminate access if you breach these terms, create security or legal risk, fail to pay through Shopify, abuse support, or harm us, Shopify, providers, merchants, or customers.

After termination or uninstall, data is retained or deleted as described in the Privacy Policy. For CB Booking, all of a store's data is deleted within 48 hours after Shopify's shop/redact notification following uninstall. Payment, intellectual property, liability, data protection, governing law, and dispute terms continue after termination.

12. Governing law

These terms are governed by the laws of Vietnam. Any dispute that cannot be resolved by contacting us will be handled by the competent courts of Vietnam, unless applicable law requires another forum.

13. Changes and contact

We may update these terms when our practices, apps, providers, Shopify requirements, or the law change. We will post the new version on this page.

Contact: Clever Booster, District 12, Ho Chi Minh City, Vietnam. Email admin@cleverbooster.com.